We actually read these.
Questions about your order, the formula, or anything else — send us a message and we'll get back to you the same day.
Send us a message.
Other ways to reach us.
contact@pukkapouches.com
Best for orders, refunds, and anything account-related.
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@pukkapouches
DMs are open. We check them daily.
Based in
Irvine, California, USA
All orders ship from Southern California.
Response time
We respond to every message within 24 hours. Most messages get a reply the same day. We don't use bots or templates — you'll hear from an actual person.
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Quick answers before you message us.
What's in the formula?
Full ingredient breakdown with doses and research — read the formula page.
How do I cancel my subscription?
Log into your account → subscriptions → cancel. Takes 30 seconds. Or message us and we'll do it for you.
When will my order ship?
Orders ship within 2 business days. You'll get a tracking email the moment it leaves.
How does the guarantee work?
First can only, within 30 days, full refund, no return needed. Message us with your order number.